Privacy Policy

Last Updated: August 26, 2026

SALUS® (“SALUS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ShopSALUS.com, purchase our products, visit one of our retail stores, communicate with us, participate in a scent quiz, rewards program, promotion, or otherwise interact with SALUS.

SALUS sells and ships products only within the United States. Our website may be accessible from outside the United States, but we do not offer international shipping.

1. Information We Collect

Depending on how you interact with SALUS, we may collect the following types of personal information.

Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order and Transaction Information

This may include:

  • Products purchased

  • Order history

  • Product customization selections

  • Fragrance and essential oil selections

  • Shipping or local pickup information

  • Returns and refunds

  • Discounts or promotions used

  • Subscription information, where applicable

Payment Information

Payments are processed through Shopify and authorized third-party payment providers.

SALUS does not directly store your complete payment-card number. Payment information is processed by Shopify or the applicable payment provider according to its own privacy and security practices.

Account and Preference Information

If you create an account, take a scent quiz, participate in a rewards or loyalty program, subscribe to products, or use other personalized features, we may collect information such as:

  • Account information

  • Product preferences

  • Scent preferences

  • Quiz responses

  • Favorites

  • Rewards or loyalty information

  • Subscription preferences

  • Marketing preferences

Communications

We may collect information you provide when you:

  • Contact customer service

  • Send us an email or message

  • Submit a product review

  • Complete a survey

  • Enter a promotion

  • Communicate with SALUS through social media or another platform

Website and Device Information

When you visit ShopSALUS.com, SALUS, Shopify, and authorized third-party service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Referring website or source

  • Date and time of visits

  • Website interactions

  • Shopping-cart activity

  • Checkout activity

  • Cookie and similar technology identifiers

  • Approximate location derived from your device or IP address

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Ship products and provide tracking information

  • Provide local pickup

  • Create customized products according to your selections

  • Manage customer accounts

  • Manage subscriptions

  • Provide customer service

  • Process returns and refunds

  • Communicate with you about your order

  • Maintain transaction and business records

  • Provide product or scent recommendations

  • Personalize your shopping experience

  • Administer scent quizzes

  • Operate rewards and loyalty programs

  • Display and manage customer reviews

  • Administer surveys, contests, or promotions

  • Send marketing communications when permitted

  • Measure website and advertising performance

  • Understand how customers use our website

  • Improve our website, stores, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Protect our customers, website, systems, and business

  • Comply with applicable laws and legal obligations

We may also use information for another purpose disclosed to you when the information is collected.

3. Email and Text Marketing

If you choose to receive promotional emails or text messages from SALUS, we may send you information about:

  • New products

  • New scents

  • Special offers

  • Promotions

  • Store events

  • Product recommendations

  • Other SALUS news

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

If promotional text messaging is offered and you opt in, you may unsubscribe by following the instructions provided in the message, such as replying STOP.

Opting out of promotional communications will not prevent us from sending transactional communications necessary to process or service an order, account, subscription, or other request.

4. Shopify

ShopSALUS.com is hosted on Shopify, which provides the ecommerce platform used to operate our online store.

Shopify may collect and process personal information when you:

  • Visit ShopSALUS.com

  • Browse products

  • Create an account

  • Add products to your cart

  • Complete checkout

  • Place an order

  • Make a payment

  • Otherwise interact with our online store

Shopify provides services related to ecommerce, checkout, payments, fraud prevention, security, analytics, personalization, and store operations.

Information processed by Shopify is also subject to Shopify's applicable privacy practices.

5. Third-Party Apps and Service Providers

SALUS uses third-party applications and service providers to operate, support, analyze, personalize, and improve our business.

These services may provide functions including:

  • Product customization

  • Scent quizzes and product recommendations

  • Customer reviews

  • Loyalty and rewards programs

  • Subscriptions

  • Email marketing

  • Text-message marketing

  • Analytics

  • Advertising

  • Payment processing

  • Fraud prevention

  • Shipping and delivery

  • Customer service

  • Website functionality

  • Store operations

Depending on the service being provided and the permissions required by the application, third-party providers may receive or process information such as:

  • Name

  • Email address

  • Telephone number

  • Billing or shipping information

  • Order information

  • Products purchased or viewed

  • Product customization selections

  • Product and scent preferences

  • Quiz responses

  • Customer account information

  • Subscription information

  • Website activity

  • Device information

  • IP address

  • Cookie or advertising identifiers

Third-party providers are responsible for handling information according to their own privacy policies, contractual obligations, and applicable laws.

The third-party applications and service providers used by SALUS may change from time to time as we update or improve our website and services.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business or provide services requested by you.

Recipients may include:

  • Shopify

  • Third-party Shopify applications

  • Payment processors

  • Shipping and delivery providers

  • Email and text-message providers

  • Analytics providers

  • Advertising platforms

  • Loyalty and rewards providers

  • Review platforms

  • Quiz and personalization providers

  • Subscription providers

  • Customer-service providers

  • Fraud-prevention and security providers

  • Website and technology providers

  • Professional advisors

We may also disclose personal information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or lawful government request

  • Protect the rights, property, safety, or security of SALUS, our customers, employees, or others

  • Prevent or investigate fraud or security incidents

  • Enforce our agreements or policies

  • Complete a merger, acquisition, financing, restructuring, sale, or transfer of all or part of the SALUS business

7. Advertising, Analytics, and Data Sharing

SALUS may use analytics, advertising, social-media, and similar technologies to understand website activity, measure marketing effectiveness, and advertise SALUS products.

These services may collect or receive information such as:

  • IP address

  • Device identifiers

  • Browser information

  • Website activity

  • Products viewed

  • Shopping activity

  • Advertising interactions

  • Cookie or similar identifiers

Certain disclosures of information to advertising, analytics, or technology providers may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising” under some U.S. state privacy laws, even when personal information is not exchanged for money.

Where applicable law provides an opt-out right, you may use the privacy choices available on ShopSALUS.com or contact us using the information provided below.

Where required by applicable law and supported by our website and service providers, SALUS recognizes qualifying universal opt-out mechanisms, including Global Privacy Control (GPC).

8. Cookies and Similar Technologies

SALUS, Shopify, and third-party service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

Essential Website Functions

Including:

  • Operating ShopSALUS.com

  • Maintaining your shopping cart

  • Processing checkout

  • Maintaining website security

  • Remembering necessary website settings

Analytics

To understand:

  • Website traffic

  • Visitor behavior

  • Product interest

  • Website performance

Personalization

To remember preferences and improve or personalize your shopping experience.

Advertising

To measure marketing effectiveness and, where permitted, provide advertising that may be more relevant to your interests.

The specific cookies, pixels, applications, and technologies used on ShopSALUS.com may change as SALUS, Shopify, and our third-party providers update their services.

You may manage certain cookie and privacy preferences through privacy controls provided on ShopSALUS.com or through your browser settings.

Disabling certain cookies may affect website functionality.

9. Your U.S. State Privacy Rights

Depending on your state of residence and whether an applicable state privacy law applies to SALUS, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Confirm whether we process your personal information

  • Access personal information maintained about you

  • Correct inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a portable copy of certain personal information

  • Opt out of certain sales or sharing of personal information

  • Opt out of targeted advertising

  • Opt out of certain profiling activities

  • Limit certain uses of sensitive personal information where applicable

  • Appeal certain decisions regarding a privacy request

  • Exercise privacy rights without unlawful discrimination

These rights are subject to the limitations, exceptions, and applicability requirements of the law in your state.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request information necessary to verify the agent's authority and your identity.

To exercise an applicable privacy right, use the privacy controls provided on ShopSALUS.com or contact SALUS using the information in the Contact Us section below.

10. Global Privacy Control

Some U.S. states provide consumers with the ability to automatically communicate certain privacy choices through a recognized universal opt-out mechanism.

Where required by applicable law, SALUS will process a recognized Global Privacy Control (GPC) signal as a request to opt out of applicable data sales, sharing, or targeted advertising for the browser or device sending the signal.

Because GPC operates through individual browsers or devices, you may need to enable the setting separately on each browser or device you use.

11. Data Security

SALUS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are processed through authorized payment providers using appropriate payment-security measures.

However, no method of transmission over the internet, electronic storage system, website, or security measure can be guaranteed to be completely secure.

You are responsible for protecting the confidentiality of any login credentials associated with your SALUS account.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete and document transactions

  • Fulfill orders

  • Maintain customer accounts

  • Manage subscriptions

  • Provide customer service

  • Maintain financial and tax records

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Meet legal obligations

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as appropriate.

13. Children's Privacy

ShopSALUS.com is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 in a manner prohibited by applicable law.

If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent and such consent was not obtained, we will take reasonable steps to delete the information.

If you believe a child under 13 has provided personal information to SALUS, please contact us.

14. Processing by Providers Outside the United States

SALUS sells and ships products only within the United States.

However, Shopify and some third-party applications, technology providers, or their subprocessors may process or store information using systems located outside the United States.

When this occurs, the applicable service provider is responsible for processing information in accordance with its contractual obligations, privacy practices, and applicable law.

15. Third-Party Websites and Services

ShopSALUS.com may contain links to websites, social-media platforms, applications, or services operated by third parties.

SALUS does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • ShopSALUS.com

  • Shopify

  • Third-party applications

  • Technology

  • Service providers

  • Applicable laws

  • Privacy requirements

When this Privacy Policy is updated, we will revise the Last Updated date at the top of this page.

If appropriate, material changes may also be communicated through ShopSALUS.com or by other reasonable means.

17. Contact Us

If you have questions about this Privacy Policy, would like more information about our privacy practices, or wish to submit an applicable privacy request, please contact us through ShopSALUS.com or by mail:

SALUS®
Attn: Privacy Compliance Officer
240 Walnut St
Fort Collins, Colorado 80524
United States